Shipping policy

At Elegant Choice, we are committed to delivering your order safely, quickly, and conveniently across Pakistan. Please read the following shipping policy to understand our delivery process.

1. Delivery Locations

We currently deliver orders across Pakistan, including major cities and most residential areas.

Some remote areas may require additional delivery time or may have limited courier coverage.

2. Processing Time

  • Orders are usually processed within 2–3business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotions, or high-order periods, processing may take slightly longer.

3. Delivery Time

Once your order has been dispatched, estimated delivery times are:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days
  • Remote Areas: Up to 7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Elegant Choice may offer free shipping promotions or special delivery offers.

5. Cash on Delivery

We may offer Cash on Delivery (COD) on eligible orders and locations.

For COD orders, customers are required to provide a valid and reachable phone number so our team or courier can confirm the order when necessary.

6. Order Tracking

Once your order has been dispatched, you may receive tracking information through your provided contact details.

You can use the tracking information to follow your shipment's delivery progress.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that your provided phone number and delivery address are correct and that someone is available to receive the package.

If a customer refuses to accept an order or provides an incorrect/incomplete address, additional shipping charges may apply to resend the package.

8. Incorrect or Incomplete Address

Elegant Choice is not responsible for delays or failed deliveries caused by:

  • Incorrect address information
  • Missing house/street details
  • Incorrect phone number
  • Customer being unavailable
  • Refusal to receive the package

Please carefully check your shipping information before placing your order.

9. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible.

We recommend taking clear photos or videos of the package and product before opening or while opening the parcel, especially for products that may be damaged during transportation.

10. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will coordinate with the courier service to investigate the shipment and assist you as quickly as possible.

11. Contact Us

For shipping-related questions, order tracking, or delivery assistance, please contact ElegantChoice472@gmail.com through the contact details provided on our website.

Website: elegantchoice.pk

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